Sales

CUSTOMER CARE

Job type:

Full time

Location:

Paris

Definition:

Customer Care ensures customer satisfaction, loyalty and trust by coordinating all operational interactions between the customer and the company. It guarantees the prompt, accurate and proactive handling of enquiries, whilst ensuring that commitments regarding quality, turnaround times and service are met. Acting as a key link between the customer and the various internal departments (sales, production, logistics, finance, quality and after-sales service), Customer Care contributes directly to commercial performance, customer loyalty and the company’s reputation.

Your responsibilities:

manage orders from receipt through to delivery
proactively keep customers informed of the progress of their orders
coordinate with the various internal departments to meet commitments
handle complaints and provide swift and effective solutions
monitor deliveries, delays and disputes
ensure the quality of customer data (prices, terms and conditions, product codes, etc.)
measure and improve customer satisfaction
identify areas for improvement in internal processes
contribute to customer retention and revenue growth through a high standard of service

Customer Care aims to:

place the customer at the heart of operational decisions
deliver an impeccable customer experience
reduce processing times and errors
improve service levels (OTIF, on-time performance, availability)
strengthen customer loyalty and trust
support the sales teams so that they can focus on developing sales

Our idea of the ideal candidate:

A Customer Care Manager must possess:

a strong customer focus
excellent communication skills
a high level of organisational rigour
analytical and problem-solving skills
the ability to manage priorities and deal with emergencies
cross-functional coordination skills
a good command of ERP, CRM and management tools

What we offer:

full-time job
support and backing of a successful international business
motivating performance-related remuneration
professional growth and training
mobile phone, laptop, and other benefits

We have strong foundations and offer top-of the-class solutions

We have been in business for more than 26 years, expanding to 60 countries on 3 continents, and producing world-class data center solutions that compete with the world’s biggest players. We believe you will be proud of your job at CONTEG.

We help our people grow

We provide regular professional training and soft skills courses to our employees. For instance, we can arrange for your professional certification for electricians, welders or cooling technicians. And if you wish, we can also arrange English language courses for you.

Benefits that make sense

We know that satisfied employees are key for the company. That is why, in addition to 5 weeks of annual leave, we offer benefits such as a meal allowance, pension scheme contributions, leisure contributions for sports or culture and, with the arrival of autumn, vitamin packages.

Are you interested in the position? Let’s meet!

Fill out a short form, add a resume and a few words about yourself and we will get back to you soon.